office@lumigamingstudio.com

Terms of Service Effective Date: 1.9.2024

  1. Introduction LuMi Gaming Studio (“we,” “our,” “us”) provides digital gaming services, including games and related services. These Terms of Service (“Terms”) govern your access to and use of our games, websites, and related services (the “Service”). By using our Service, you agree to these Terms. If you disagree, you must not use the Service.
  2. Acceptance of Terms By accessing or using the Service, you agree to these Terms and our Privacy Policy, which governs our data-handling practices. If you do not agree, please do not use our Service.
  3. Changes to the Terms We may modify these Terms at any time. Updates will be posted here with the effective date. Continued use of the Service implies acceptance of the changes.
  4. Eligibility Our Service is available to users aged 16 and older. For users under 18, parental consent is required.
  5. Account Registration You may need to create an account to access certain features. You agree to provide accurate information and to keep your account details confidential.
  6. Use of the Service By using our Service, you agree to follow legal and respectful conduct. Prohibited activities include, but aren’t limited to:
  • Engaging in unlawful activity or violating intellectual property rights.
  • Distributing viruses or malicious software.
  • Using unauthorized third-party software to alter gameplay.
  • Engaging in abusive or harassing behaviour.
  1. In-App Purchases and Virtual Items Our games may offer virtual currency (“Virtual Currency”) and items (“Virtual Items”) purchasable with real money.
  • Virtual Currency and Items are licensed, not owned, by the user.
  • All in-game purchases are final and non-refundable.
  • We reserve the right to modify or remove Virtual Currency and Items.
  1. In-App Advertising Our games may feature third-party ads. By using our Service, you consent to these ads, which may collect data to serve personalized advertising. Current ad partners include Facebook and Google. (Additional networks to be confirmed.)
  2. Data Privacy Our Privacy Policy outlines our data collection, usage, and storage practices. By using our Service, you consent to these practices and our compliance with GDPR for EU users.
  3. Intellectual Property All content, including software, graphics, and trademarks, is owned by LuMi Gaming Studio or its licensors. Unauthorized copying or modification of our games or content is prohibited.
  4. Account Suspension or Termination We may suspend or terminate accounts for violations of these Terms, which may result in loss of access and any associated content or data.
  5. Refund Policy All in-game purchases are final and non-refundable, following industry standards. Refund requests should be directed to the app store used for the purchase.
  6. Limitations of Liability LuMi Gaming Studio is not liable for damages arising from your use or inability to use the Service.
  7. Governing Law These Terms are governed by the laws of Serbia. Disputes will be resolved in Serbian courts.
  8. Contact Us For questions, please contact us at [support@lumigamingstudio.com].

 

Privacy Policy Effective Date: 1.9.2024

  1. Who We Are This Privacy Policy applies to LuMi Gaming Studio’s games and related services. For questions about this policy, please contact us at [support@lumigamingstudio.com].
  2. What Personal Data We Collect and Why We collect data to improve user experience, including:
  • Contact Information: Email, username.
  • Account Data: Player ID, game progress.
  • Device Information: Model, OS.
  • Usage Data: Gameplay statistics.
  • Transactional Data: In-app purchase history.
  • Communication Data: Customer support interactions.
  1. How We Use Your Data We use collected data to:
  • Operate and enhance the game experience.
  • Process in-app purchases.
  • Personalize gameplay and ads.
  • Provide customer support.
  1. Data Retention Data is kept as long as necessary, and deleted or anonymized upon account deactivation where possible.
  2. Sharing Your Data We do not sell data but may share it with:
  • Payment Processors for transactions.
  • Advertisers for personalized ads.
  • Analytics providers to improve the game.
  • Legal authorities, if required.
  1. Data Security We implement security measures to protect data from unauthorized access. However, no system is foolproof.
  2. Your Rights Depending on your region, you may have rights such as accessing, correcting, deleting, or objecting to your data. Contact us to exercise these rights.
  3. Third-Party Services Our ad networks and analytics providers may collect additional information about your game usage.
  4. International Transfers Your data may be transferred internationally, including to Serbia, where data protection laws may differ from those in your country.
  5. Children’s Privacy We do not knowingly collect data from children under 16. If such data is identified, it will be promptly deleted.
  6. Changes to This Policy We may update this policy as needed, with changes posted here. Significant updates will be notified in-game or via email.
  7. Contact Us For questions, please contact us at [support@lumigamingstudio.com].

Cookie Policy

Effective Date: 1.9.2024

LuMi Gaming Studio (“we,” “our,” “us”) uses cookies and similar technologies to enhance your experience in our games and on our websites (“Service”). This Cookie Policy explains what cookies are, how we use them, and your choices regarding cookies.

1. What are Cookies?

Cookies are small text files stored on your device when you access a website or app. They help us remember information about your visit, like your preferred language, to make your experience smoother.

2. Types of Cookies We Use

  • Essential Cookies: These are necessary for the website and game to function properly. Without these, certain services may be unavailable.
  • Analytics Cookies: These help us understand how users interact with our Service, allowing us to improve the experience. Data collected is anonymous.
  • Advertising Cookies: We use these to display relevant advertisements. These cookies may track your device’s activity within our Service and are used by advertising networks such as Facebook and Google.

3. Managing Cookies

Most browsers and devices allow you to control cookie settings. You can disable cookies through your browser or device settings, but please note that this may affect your experience.

For more information about how we handle your data, please see our Privacy Policy.

Refund Policy

Effective Date: 1.9.2024

LuMi Gaming Studio provides in-app purchases of virtual currency and items within our games. This Refund Policy outlines our practices regarding refunds for in-app purchases.

1. General Refund Policy

In-app purchases, including virtual currency (“Virtual Currency”) and virtual items (“Virtual Items”), are non-refundable. Once a transaction is completed, it cannot be reversed.

2. Refund Requests

For refund requests, please contact the support service of the platform where the purchase was made (e.g., Google Play, Apple App Store).

3. Exceptions

Refunds may be granted in limited cases, such as:

  • Technical Issues: If a technical error occurs, preventing delivery of purchased items.
  • Unauthorized Transactions: For cases where purchases were made without account holder consent.

4. Third-Party Terms

Refunds for purchases made through third-party platforms (e.g., Google Play, Apple App Store) are subject to the platform’s own terms and conditions.

For any questions, please reach out to us at [support@lumigamingstudio.com].

Community Guidelines

Effective Date: 1.9.2024

LuMi Gaming Studio values respectful, friendly interactions in our games. These Community Guidelines (“Guidelines”) outline the standards for behavior to help ensure a safe and enjoyable environment for all players.

1. Respectful Communication

Players must engage respectfully with others. Harassment, hate speech, or offensive language are not permitted.

2. Fair Play

Cheating, exploiting bugs, or using unauthorized software to gain unfair advantages is prohibited. We monitor gameplay and may take action if we detect unfair practices.

3. No Spamming or Advertising

Avoid spamming or promoting other services, websites, or personal advertisements.

4. Reporting Misconduct

If you encounter inappropriate behavior, report it using in-game reporting tools or by contacting us at [support@lumigamingstudio.com].

5. Enforcement

Violating these Guidelines may result in warnings, temporary suspension, or permanent account termination. Our team will review incidents on a case-by-case basis.

Thank you for helping us maintain a positive gaming experience for everyone!